Frequently asked questions

General

Email csmanagers@marpaihealth.com or call 855-389-7330 and one of our customer service representatives will be happy to assist you.

Visit myMarpai.com, which is a portal designed to answer questions quickly for members, providers, brokers, and employers. You can also email csmanagers@marpaihealth.com or call 855-389-7330 and one of our customer service representatives will be happy to assist you.

You can visit myMarpai.com or simply email or call us, and one of our customer service representatives will be happy to assist you. Please email csmanagers@marpaihealth.com or call 855-389-7330.

Marpai provides access to world-class national provider networks so employers can deliver unmatched quality, flexibility, and value for each member.

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The SMART system is responsive to the unique needs of members, providers, practitioners, and employers. It delivers a personalized experience that streamlines processes, eliminates inefficiencies, and delivers 24/7 service so everyone can easily get what they need, when they need it.

No, never. All of your information is protected by law. The U.S. protects your privacy with HIPAA, the Health Insurance Portability and Accountability Act of 1996. We are compliant and operate fully under HIPAA-mandated guidelines.  We do not share, reveal, or distribute any of your personal health information to anyone, including your employer.

Employers

Traditional TPAs primarily focus on finding savings by reviewing high-cost claims, out-of-network services, or specific procedure and diagnosis codes, often limiting their efforts to post-adjudication processes.

Marpai takes a smarter, more proactive approach to cost savings and better health outcomes.

Empowering Members: Marpai’s SMART system equips members with actionable insights, helping them make informed decisions that lead to healthier outcomes and lower costs.

Advanced Claim Analysis: With SMART automation, Marpai meticulously analyzes claims data to detect fraud, abuse, and inefficiencies. It also provides cost transparency to identify problem areas and unlock additional savings opportunities.

Marpai takes the mystery and surprise out of self-funding by providing cost and event predictions that enable employers to anticipate future costs. Although Marpai cannot predict sudden events, our claims-based predictions are able to identify expected financial demands, which allows companies to better finance those needs.

The SMART system delivers a proactive health experience that seamlessly becomes part of our members’ everyday lives. With the SMART app and our contact system, we take care of members by providing friendly nudges, alerts, and reminders that keep them on track and encourage healthy activity.

Extremely. It is an intuitive and responsive system that collects data, learns, and adapts in order to deliver a personalized, proactive experience. It tackles complexity to deliver a simple but positive experience, and anticipates needs so that all Marpai members can get ahead of their health. By using friendly nudges, alerts, and reminders, it reaches out to keep members on track with their health.

Brokers & Consultants

TPAs focus almost exclusively on uncovering savings through reviewing claims that are of high cost, out of the PPO network, or for specific procedure and diagnosis codes. They often only operate on a post-adjudication basis. Marpai goes further to save money. With SMART automation, the system rigorously reads claims data with deep granularity to root out fraud, abuse, and excess, and flags problem centers with cost transparency to help uncover further savings.

Extremely. It is an intuitive and responsive system that collects data, learns, and adapts in order to deliver a personalized, proactive experience. It tackles complexity to deliver a simple but positive experience, and anticipates needs so that all Marpai members can get ahead of their health. By using friendly nudges, alerts, and reminders, it reaches out to keep members on track with their health.

Providers

Marpai provides multiple channels of communication on the myMarpai.com provider portal. Marpai will soon be rolling out a 24/7 SMART service so providers can ask questions and get answers any time of day.

The SMART system delivers a proactive health experience that seamlessly becomes part of our members’ everyday lives With the SMART app and our contact system, we take care of members by providing friendly nudges, alerts, and reminders that keep them on track and encourage healthy activity.

Extremely. It is an intuitive and responsive system that collects data, learns, and adapts in order to deliver a personalized, proactive experience. It tackles complexity to deliver a simple but positive experience, and anticipates needs so all Marpai members can get ahead of their health. By using friendly nudges, alerts, and reminders, it reaches out to keep members on track with their health.